Job Application

Who are Diligenta?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity:

The role holder is part of the Finance operations team, dealing with treasury, banking and reconciliations processes, for clients including Aviva and Phoenix.

The job holder is primarily involved in: checking and releasing payment and premium collection files for client defined FCA Important Business Services; checking daily banking transactions for other team members; completion of monthly and quarterly reconciliation tasks including VAT returns; and working as part of the wider Operations Finance team, covering across sites and clients when required.

You'll be:

• Ensuring the payment files for Important Business Services across clients are completed within agreed timescales, avoiding customer detriment.
• Ensuring SIPP client banking transactions are completed within agreed timescales. This includes authorisation of movements to and from client BoS accounts, authorisation Bank of Scotland records for new SIPP client accounts, monthly reconciliation of the SIPP self-investment controls accounts, general ledger entries and reconciliation monitoring system (ARCS) returns and completion of VAT returns.
• Completing the projects or process improvements within agreed timescales to the standard required, including completion of business requirements, identifying systems access required, completion of access requests, liaising with the project team, Finance Change CoE, clients or other third parties.
• Responsible for maintaining existing process guides and standards on the team, this includes maintaining knowledge and understanding of IBS related payment file processes across multiple clients.
• Responsible for ensuring that quality records are completed for all non 100% checked tasks, maintain accreditation and quality records for the team, complete sample quality audits for other tasks allocated to you, provide timely feedback to team members and identify follow up training required.

You should apply if you:

• Have excellent numeracy skills, accuracy and attention to detail and communication skills, including ability to communicate clearly with the Major incident team and senior managers across clients (eg. when there are delays with payment files)
• Have proficiency in Microsoft applications (especially MS Excel)
• Have banking knowledge, including understanding BACS rules for direct debits and direct credits, understanding of credit cards, and other payment methods.
• Have knowledge of BaNCS.
• Are proactive and self-driven.
• Are flexible to travel to Liverpool for work.

The Perks:

• 23 days holidays + 8 bank holidays
• Discretionary annual bonus
• Company pension scheme membership
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
• Access to our Confidential Helpline is available to be used by you and your family.