Performance, Planning and MI Lead required by a large financial services firm to monitor, and present client SLA improvement projects. You will work closely with the senior management team to provide regular updates to both internal and external parties. As the custodian of operations ad-hoc client reporting you will ensure sector-wide consistency and adherence to policies and guidelines. Performance Coaching - a key part of this role will involve Leadership and colleague development in order to help develop the skills needed for team development. The requirements: Highly organised, motivated...  more ->