Company Description Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description With NEC Digital, you choose the path of no compromise. We provide industry leading expertise across the full scope of a project, giving our customers the confidence and security they need to achieve great outcomes for your users. A partnership of best-in-class software delivery, with pioneering user-centred design services. We offer full end-to-end digital transformation expertise to the very highest standards from discovery to development and beyond, at a...  more ->

Service Desk Manager The IT Service Desk serves as the single point of contact for all supported IT services. Managing incidents, major incidents, problems and requests, ensuring effective communication at all times. On a day-to-day basis the IT Service Desk Manager is responsible for the effective management of the IT Service Desk, delivering end user support to all regional operating companies, construction and sales sites. Services are delivered during business operating hours including weekends where agreed. All incidents, major incidents, requests and problems are effectively logged,...  more ->

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails...  more ->

Service Desk Analyst Hybrid- North East England My client is undergoing an exciting IT transformation and as such has a requirement for additional support in the team. The successful candidates will have previous experience of working on a busy service desk. Key skills include: 1st line support experience working in a similar customer facing role. Experience working to and reporting against SLAs Working knowledge of Windows 10 and Microsoft Office 2016. Excellent communication skills, at all levels, with technical and non-technical audiences. Provide consistently, excellent levels of customer...  more ->

Service Desk Manager - 50% remote working We are looking for a Service Desk Manager to join and develop a growing Service Desk for a large financial institution in the South East, UK. Permanent role offering an excellent salary package - £60-65,000 base + bonus (up to 30%) and benefits. 50% remote working and 50% on site. Key duties of the role: Lead a growing team of Service Desk Professionals - currently a team of 8 Responsible for 1st and 2nd line incidents Be able to support the team in a hands on capacity when required Client stakeholder management Escalation point for all issues...  more ->

Service Level Manager - ServiceNow - Outside IR35 - Hybrid Working 2-3 days London, Canary Wharf Must be proficient across ITIL processes and ITIL accredited to at least version 3 Practitioner level Must have extensive experience in Service Level Management - min 3 years experience, ideally having previously implemented SLM or at least executed SLM process within a multi-tier SIAM model Proven Track record of both the introduction of new Service Level Management process and ability to deliver the key Outputs (SLA/OLA Documents), Reports and Service Improvement Plans Significant experience of...  more ->

Service Desk Engineer - Azure Our client is urgently looking for an experienced Service Desk Engineer to join their team based near Reading on a permanent basis. The successful candidate will have a strong understanding of Cloud computing, ideally Microsoft Azure. You will carry out technical troubleshooting and diagnostics, aiming to resolve tickets in-house. Where necessary, tickets requiring additional support will need managed escalations to third-parties. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, free...  more ->

Service Level Manager - ITIL, Service Now, Service Management One of our financial services clients are currently looking for an IT Service Manager to come on board to establish a Service Level Management Framework and lead that particular Management Function within the SIAM. This is part of a potential wider programme around strategic supplier partnership framework for the wider business. Due to the nature of the role, you will need to have the following experience to be considered. Strong experience working with a range of supplier relationships and have implemented and delivered SLM...  more ->

Service desk engineer (1st/2nd line) I am recruiting on behalf of my professional services client who is looking for an service desk engineer (1st/2nd line) this will suit someone who has good technical skills coupled with good communication skills, the ability to deal with a face pace environment and good interaction skills with all levels of the business. Experience Using a ticketing system and following ITIL to manage and close tickets in a timely manner. Windows environment experience such as Windows 10 and Mac OSX (JAMF) experience is also preferred Office 365 Administration (Active...  more ->

Service Delivery Manager Service Delivery Manager - Canary Wharf - London/1 day per week office based - to £75,000 plus bonus to 13%, annual salary review to 10% and great benefits! - Package to @£83,000 Global client has a great opportunity for a Service Delivery Manager (with experience or an interest in cyber security) to be responsible for the successful running and further development of a predominately outsourced Security Operations Centre (SOC). You will provide line management of a small team and the responsibilities include recommending what resources are needed. The ideal candidate...  more ->

Service Desk, Helpdesk, 1st Line Support, Windows OS, Active Directory, MS Office, ServiceNow, Service Now My Surrey based client urgently requires an experienced Service Desk Analyst. The key duties for this role is to be the first point of contact for 4000+ users, logging service tickets, which need to be added to ServiceNow/Assyst and assigned to the correct business function. We are looking for a Helpdesk/Service Desk Analyst who has experience supporting the Microsoft Suite of products including Active Directory, Windows OS and MS Office. Our ideal candidate will have previous experience...  more ->

Service Design and Transition Manager - SC Cleared Whitehall Resources are currently looking for a Service Design and Transition Manager - SC Cleared on a remote basis with rare travel to London for a 6 month contract.. INSIDE IR35.*. MUST HOLD ACTIVE SC CLEARANCE.* Role Summary: Our client are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition. SDTMs will design and document new services. They will ensure that service design principles and standards are Embedded into projects, and that comprehensive support arrangements...  more ->

Service Design Manager - Cyber Protection 6-month contract Outside IR35 Remote We are currently supporting a leading Utilities provider who are embarking on a Cyber Improvement Programme to improve their Cyber Maturity and as such are seeking an experienced Service Design Manager to support this workstream. The ideal Service Design Manager should possess prior experience in supporting cybersecurity maturity programs through the design and implementation of service enhancements. Key Responsibilities: Improving Collboration Between IT, Security and Operation teams to develop a culture of shared...  more ->

Service Desk Analyst Office 365, Active Directory, ServiceNow South Manchester £230pd inside IR35 My client, a leading managed IT service provider is looking for an experienced Service Desk Analyst to join their end client on a contract basis in South Manchester. This is a contract role inside IR35. Job Summary: To maintain all IT Systems to a high standard ensuring operational availability and to respond effectively to all help-desk requests. Candidate Profile Ability to respond to a high volume of support tickets in a timely and professional manner, resolving and escalating when required...  more ->

Service Level Manager - SLA Specialist Location: London (Hybrid) Rate: £405 per day OUTSIDE IR35 Start date: ASAP 6 months initial (extension likely) Are you ready to lead the charge in establishing and optimising Service Level Management? We're seeking an Service Level Manager to join a dynamic Service Integration and Management (SIAM) team. Key Responsibilities: Establish and lead the Service Level Management Framework. Ensure precise, assessable, and achievable service levels that support business requirements. Collaborate with internal teams, suppliers, and vendors to drive performance...  more ->

Service Desk Analyst Circa £30k - £35k Fully Remote We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/7 team, working both Day Shifts and Night Shifts. This will operate on 4 days on 4 days off pattern. As an 24/7 Support Analyst you will perform remote support to customers through a ticketing system, resolving incidents and service requests quickly and efficiently. You shall gain exposure to a range of technologies and have...  more ->

Service Now Implementation - CMDB Upgrade - Fully Remote. A Leading Financial Services business are looking to hire an Configuration and Discovery SME with specific knowledge of implementing and upgrading within Service Now Configuration and Discovery Specialist £450 - £550 per day (Inside IR35 Only) 5 month contract (scope to roll) Fully Remote Service Now Project Description Onboarding MDIS infrastructure to ServiceNow CMDB. Task description The perspective candidate is required to onboard MDIS configuration items to the firms' Configuration Management Database (CMDB) within ServiceNow. The...  more ->

Service Desk Analyst - 1st Line - 2nd Line - Active Directory - Exchange - M365 - Banking My client, a leader in FS, are looking for a Service Desk Analyst with experience in both 1st and 2nd line support to join their team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role will involve resolving issues, answering queries, and providing technical assistance to our internal staff. The successful candidate will possess strong communication skills, a customer-focused attitude, and proficiency in...  more ->

Service Manager 6 months Leicester or Hursley - x 5 days onsite Active SC clearance required Umbrella only Role overview/Essential skills and experience As a Service Manager you will be responsible for overseeing the delivery of exceptional service to for the clients system. The primary focus of the role will be on ensuring that service operations run smoothly efficiently and in line with agreed SLAs. You will lead a team of support specialists coordinate service activities and collaborate with other suppliers to meet or exceed client's expectations including achieving continuous improvement...  more ->

Service Desk Support, Incident Analyst (SC Cleared) We have an exciting new opportunity for a Service Support Technician to join a leading organisation based in Winchester. This role would be the ideal opportunity for someone who has previously worked to handle incoming technical incidents, requests and changes in an accordingly and timely manner Rate - £250 a day to overall assignment rate of umbrella Duration - 12 months Location - Winchester The Role Within this exciting opportunity, you will be required to work within a large team to handle incoming technical support incidents, requests...  more ->